What should a server do if a beverage is spilled?

When a beverage is spilled, the appropriate response is to apologize to the customer, offer to replace the drink, and promptly clean up the spill. This approach demonstrates good customer service, as it acknowledges the situation and shows care for the customer's experience. It helps maintain a positive atmosphere in the diner and reassures the customer that their satisfaction is a priority.

By offering to replace the spilled beverage, the server takes responsibility for ensuring that the customer remains happy with their meal. Cleaning up the spill is also essential for safety, as spills can create hazards for both customers and staff. This proactive and considerate response reflects the values of hospitality and attentiveness that are crucial in a dining environment.