What should a server do if they are unsure about a menu item?

When a server is uncertain about a menu item, the best course of action is to ask a coworker or consult the menu information. This approach ensures that the server provides accurate and reliable information to the customer, which is essential for maintaining high service standards. Customers rely on servers for their knowledge of the menu, including ingredients, preparation methods, and potential allergens. By seeking clarification, the server not only prevents possible misinformation but also demonstrates professionalism and a commitment to customer satisfaction. This practice fosters trust and enhances the dining experience, as customers appreciate being served by knowledgeable staff.