What should a server do if they don’t know the answer to a customer’s question?

If a server encounters a situation where they don’t have the answer to a customer's question, the best course of action is to politely inform the customer that they will find out. This approach maintains transparency and trust, showing that the server values the customer's inquiry and wants to provide accurate information. It’s important for the server to ensure that the customer feels heard and supported, rather than attempting to satisfy them with potentially incorrect information.

By committing to find the correct answer, the server demonstrates professionalism and a commitment to customer service. This not only helps in providing a satisfactory response but also allows the server to learn and be better prepared for future questions. Providing accurate and reliable information is essential in fostering a good customer experience, as it reinforces the credibility of the business.